BOOKING POLICY
Clear terms, quietly stated.
Luxury should never mean uncertainty. These are the terms that keep your date protected and your morning calm.Luxury should never mean uncertainty. These are the terms that keep your booking protected and your experience seamless.
Reserving Your Date
A non-refundable 30% retainer and a valid credit card on file are required to reserve an on-location special event appointment. The retainer is applied toward the final balance.
Appointment requests are not held without payment and are confirmed on a first-paid, first-reserved basis.
Final Payment
The remaining balance is due three days before the scheduled service date. Services must be paid in full before travel to the service location.
Appointments requested within 48 hours of the service date require payment in full at the time of booking.
Travel & Location
The first 10 miles of round-trip travel are complimentary. Travel exceeding 10 round-trip miles begins at a $35 travel fee, with additional fees based on total round-trip distance.
Travel fees are calculated from Mercerville, New Jersey to the service location and confirmed prior to appointment approval. Parking, tolls and valet fees, when applicable, are additional.
Cancellations & Rescheduling
Your appointment time and travel window are reserved exclusively for you. All retainers are non-refundable.
Rescheduling: Requests made at least 48 hours before the scheduled service may be transferred one time to a new date within 14 days, subject to availability. Payments already made will be applied to the rescheduled appointment.
Cancellations within 48 hours: Payments made toward the scheduled service are non-refundable and the appointment may not be transferred to another date.
Same-day cancellations and no-shows: The appointment is considered forfeited and 100% of the scheduled service total is retained or charged to the card on file.
Any future appointment requires a new booking and payment.
Inclement Weather & Travel Safety
Client and artist safety take priority during severe or hazardous weather conditions. If travel is deemed unsafe due to snow, ice, flooding, severe storms, road closures, or other hazardous conditions, Ashanti Rose Pro Beauty reserves the right to delay, reschedule, or cancel on-location service.
If Ashanti Rose Pro Beauty determines that travel cannot safely be completed, payments made will be transferred to one rescheduled date and will not be forfeited.
If the client chooses to cancel due to weather when travel remains reasonably safe and service is still available, the standard cancellation and rescheduling policy applies.
Any additional travel expenses caused by weather-related changes, including parking, tolls, or necessary accommodations, will be communicated and approved before travel.
Timing & Client Readiness
Clients are expected to be ready to begin service at the confirmed appointment time. Please arrive with a clean, makeup-free face and follow any preparation instructions provided before your appointment.
A suitable, well-lit area with access to an electrical outlet and adequate space for the artist’s equipment must be available upon arrival.
Late starts caused by the client may result in a shortened service to avoid disrupting subsequent appointments. The full service fee will still apply.
If service cannot begin within 15 minutes of the scheduled start time due to client delay or lack of readiness, the appointment may be considered a same-day cancellation and the applicable cancellation policy will apply.
Questions about any of the above? Write to ashantiroseprobeauty@gmail.com.